Coudenys Management Systems Inc.

Your Full Service Risk Management Provider

Frequently Asked Questions

1.       Q: Why do we have to put all these new legal requirements in place (e.g. Certificate of Approval if the MOL/MOE has never cited us for any violations, or never notices we aren't meeting requirements?

A: 4.2 of each standard states that the organization commits to comply with relevant legislation.  Further, 4.5.2 requires that the organization evaluate its compliance against relevant environmental/health and safety legislation and put corrective actions in place in order to meet their commitment to compliance.

In Ontario, the onus is on the organization to ensure they are in compliance, rather than have this pointed out by a Ministry.

By ensuring compliance, the organization lessens its risks by managing compliance risk so that in the event of an inspection or event, the organization may have lower or no fines. 



Q: Does the 14001 standard hold any weight with Regulatory bodies?

A: If you look at O.Reg. 222/07 Environmental Penalties, Section 17 there is the potential for a 5% reduction in environmental fines if the organization has a regularly audited accredited ISO 14001 system in place at the time of the infraction.



Q: Do objectives and targets need to be set for each significant aspect?

3.       A: No.  The standard allows for choosing which significant aspects the organization wishes to set objectives and targets, as long as how these objectives and targets were decided is clearly defined and documented.



Q: Why should I put 18001 in place when the Labour Laws in Ontario are so stringent?

A: 18001 is meant to enhance an organizations overall health and safety management.  The commitment to compliance is the minimum requirement.  18001 allows an organization to develop a systematic approach, which is documented and includes training and competency requirements which are meant to ensure that health and safety risk is minimized.



Q: How often do I have to perform an internal audit of the system?

A: The standard does not prescribe a frequency.  The organization decides the frequency of the internal audit based on risk and business conditions.  The industry practice is to complete at least one full internal audit annually.




Q: What are the benefits of implementing an effective Quality Management System based on the TS 16949:2009 standard?
A: Benefits include:

Improves OEM customer confidence and satisfaction in your organizations QMS capability and consistency in delivering conforming products and services, Improves conformity to quality requirements, Increases competitive edge and automotive supply market share

Improves business efficiency and productivity.  Reduces organizational waste, inefficiencies, and defects.  Facilitates continual improvement in business processes and customer satisfaction.  Improves process consistency and stability.  Provides basis for training programs to improve competence and consistency of personnel performance.  Improves employee motivation and participation through improved communication, interaction and involvement. Contributes to provision of objective evidence that facilitates the assessment of system controls and effectiveness

Q: What are the benefits of ISO/TS 16949 Certification?
A: Improved product and process quality.  Provide additional confidence for global sourcing.  Lowers costs through improved customer and supplier communication.  Open up supplier resources for other quality activities.  Consistent QMS approach in the supply chain for supplier/subcontractor development.  Reduction of variation and increased efficiency in the supplier chain.  Reduction in 2nd party system audits.  Reduction in multiple 3rd party registrations, only one certificate.  Common language to improve understanding of quality requirements.  Customer confidence from non-automotive markets as well as automotive markets.

Q: Can an organization exclude any clauses from the scope of its QMS registration?
A: You must begin with the premise that all requirements of TS 16949 are generic and applicable to your QMS. The only permitted exclusion to TS 16949 is from clause 7.3, for product design and development, if your organization is not responsible to any automotive OEM for design and development activity. Specifically clauses and are the only clauses that can be excluded.

Q: How can an organization go about implementing TS 16949:2009?
A: The following is an overview of the key steps:

1. Get a copy of TS 16949:2009, core tools reference documents, and customer specific requirements from your customer base
Familiarize yourself with the requirements and determine if certification to this standard makes good business sense for your organization.

2. Educate yourself
Start with reading ISO/TS 16949:2009. The more you learn, the more informed you will be in making choices and developing your TS 16949 QMS.  Next, look into training courses available from CMSI to gain deeper insight into the requirements and core tools for system development, implementation and auditing. Call us and we will discuss and arrange the appropriate course for your needs.

3. Review consultant options
Experienced and expert consultants can fast track your TS 16949 QMS program development and implementation with realistic and effective strategies and solutions in a cost effective and timely manner. CMSI has the expertise to assist you. Call us for a no-obligation discussion of your needs.

4. Do a Gap Assessment
A gap assessment is an audit of your current management system practices, controls and documentation, to determine the extent to which it conforms to those required by ISO/TS 16949. While a trained in-house quality practitioner can do this, it is best done by a consultant, with the experience of hundreds of such audits. The audit findings are presented in an audit report along with recommendations to address the gaps. The Gap Assessment is the starting point for planning your management system development.

5. Planning - strategy, resources and project
The adoption of an ISO/TS 16949 Quality Management System is a strategic decision for the organization. It is vital that your top management provides leadership, resources, involvement and support. In addition, you need to assemble a team to develop and implement your Quality Management System.  You also need to plan your implementation steps, time line, responsibilities and resources needed.

6. Determine training needs
Your implementation team will need training in ISO/TS 16949 requirements and other reference  documents. There are a wide range of courses, workshops, and seminars available designed to meet these needs. CMSI provides a number of these training courses. Call us for more information.

7. Develop an ISO/TS 16949 Quality Management System manual
Your Quality Management System manual should describe the policies and operations of your company. Through the manual, you will provide an accurate description of the organization and the best practice adopted to consistently satisfy customer expectations.

8. Develop your processes and needed documentation
Define and document as needed the processes of your organization, and the best practice for effective planning, operation and control of these processes. Start this process with the development of an organization process map including all main customer oriented, support oriented and management processes.

9. Implement your Quality Management System
Work to your implementation project plan. Communication and training are keys to a successful implementation. Monitor progress and get top management support to overcome hurdles along the way.

10. Consider a pre-assessment
Consider having a preliminary evaluation of the QMS documentation and implementation by a Consultant or certification body. The purpose of this is to identify areas of non-conformity and allow you to correct these areas before you begin the formal certification process.

11. Select a certification body
Your business relationship with the certification body will be in place for many years, as your certification has to be maintained. Contact CMSI for advice on how to choose an appropriate registrar.